Contact Point and Contact Path - web-based call handling

Inbound is a telephony service that provides web-based access (http://www.myinbound.com/) to a range of call handling features and management statistics.

A powerful feature is that these services work with both geographic and non geographic numbers.

Users have access to ‘Point my Number’ which provides a call routing console to create and edit inbound call routing plans and ‘View my Performance’ which provides statistics e.g. how many customer calls are getting through and when busy times occur.

• Contact Point is ideal for single site users and offers features such as call routing by time of day or week day and diverts on engaged or unanswered calls
• Contact Path suits multi-sited organisations needing extra features such as call routing by number and call distribution by area or percentage based routing.

• Powerful call handling for both geographic & non geographic numbers
• Improve performance with access to powerful calls & management stats
• Simple online management of inbound calls
• Customer control over their own inbound call routing
• Easy to get started with online activation
• No capex with no hardware or site visit required
• Improve customer service by scheduling call routing in advance e.g. for Bank Holidays
• A cost-effective alternative to remote call forwarding.

Visit www.myinbound.com to view an online demonstration or contact us now to find out more.